AGA 2018 Professional Development Training

T138 - T138: Be Our Guest: Magical Service for Finance Customers (FOS: MGMT)

Jul 24, 2018 4:05pm ‐ Jul 24, 2018 4:55pm

Expiration Date: Aug 15, 2019


Disney has legendary customer service. Join this session to hear about the practices taught by the Disney Institute and learn how you can deliver world-class financial, accounting and audit services in your own organization.

Learn Customer Relationship Management principles and success stories that can be applied to financial management, accounting, and audit activities. How does viewing one's stakeholders as customers, or in Disney parlance, "guests," shift the ability to partner with them for successful outcomes? In other words, learn how can government financial managers work the "magic" of outstanding success through proactive, innovative partnership with customers and stakeholders.


  • Reed V. Waller, PMP, Assistant Director, Financial Mgmt Initiatives, Department of Justice


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