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AGA 2019 National Leadership Training


W105 - W105: Service Delivery Transformation - A Blueprint for Higher Quality, Lower Costs, and Greater Management Control (1.5 CPE, FOS: BMO)


Feb 27, 2019 3:10pm ‐ Feb 27, 2019 4:25pm

Description

Where and how government performs work varies according to needs. Agencies need to apply the appropriate service delivery model to optimize internal controls, customer service, efficiency and value to the mission. During this session, attendees will explore various models that can help increase savings and improve the overall impact, from shared services to centers of excellence.

Learning Objective:

  • Learn about the potential for significant cost savings, process improvements and management controls in intra-agency consolidation. Explore methods for overcoming organizational inertia, collaborating with partner organizations, consolidation best practices, and measuring improvements.

Speaker(s):

Moderator(s):

  • Dave Mader, Chief Strategy Officer,Civilian Sector, Deloitte

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