Traditionally, Customer Experience (CX) teams will uncover funding needs and opportunities for improvements and cost savings. This session will explore ways that a strong relationship between the CX and finance teams can help an agency's CX efforts to take hold and thrive.
When Chief Customer Experience Officers meaningfully engage Chief Financial Officers early in the development of their program and work with them to flesh out realistic and clear benefits in their investment business cases, they significantly increase the likelihood of their initial success and the continuation of their CX programs.
Grant Thornton Public Sector
Product Mgr for Research & Analytics,
Bureau of the Fiscal Service, Office of Data Transparency
Office of Management & Budget
Federal Reserve Bank of St Louis
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