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AGA 2019 Professional Development Training


W106 - W106 - At the Crossroads of Customer Experience and Finance


Jul 24, 2019 10:30am ‐ Jul 24, 2019 11:45am

Description

Traditionally, Customer Experience (CX) teams will uncover funding needs and opportunities for improvements and cost savings. This session will explore ways that a strong relationship between the CX and finance teams can help an agency's CX efforts to take hold and thrive.         

  • When Chief Customer Experience Officers meaningfully engage Chief Financial Officers early in the development of their program and work with them to flesh out realistic and clear benefits in their investment business cases, they significantly increase the likelihood of their initial success and the continuation of their CX programs.

Speaker(s):

  • Jay Hurt, MBA,CGFM, Managing Director, Grant Thornton Public Sector
  • Justin J. Marsico, Product Mgr for Research & Analytics, Bureau of the Fiscal Service, Office of Data Transparency
  • Joel Savary, Policy Analyst, Office of Management & Budget
  • Bo Shevchik, CGFM, PMP, Alliance Director, Federal Reserve Bank of St Louis

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