We live in an increasingly digitalized world, where most of our processes seem to be moving in that direction. Digital is seen as a key component for future success, particularly concerning customer satisfaction. Attendees will learn how they can develop a digital mindset for themselves and their organization.
1. What does it mean to have a digital mindset?
2. How can an individual or organization assess where it is on the digital mindset continuum?
3. What are some practical approaches to migrating to more of a digital mindset?