Agencies use tremendous amounts of time, manpower, tools, and funds on large-scale changes in information systems and business processes. The projects often lead to operational silos to achieve the main objectives and cause its champions to become reactionary. Discover perspectives and observations from agency's recent financial system modernization and lessons learned.

• Organizations must encourage the best use a new technology resource, rather make it fit into an existing process. • Organizations benefit more from modernization than from temporary fixes.

Dawn Parrish

Managing Director/CIO, Dept of State, Bureau of the Comptroller and Global Financial Services

Appearances