Ken Newton

Director, Service Delivery, NASA

Director of Service Delivery at the NASA Shared Services Center (NSSC) in Hancock County, Mississippi and was appointed to the federal Senior Executive Service (SES) effective March 25, 2012. Mr. Newton possesses over 15 years of engineering and aerospace technology experience, coupled with more than 18 years of program management and service delivery acumen. As the Director of Service Delivery for the NASA Shared Services Center, Mr. Newton’s duties include: managing more than 125 civil servants, managing all aspects of Service Delivery, and serving as the Contracting Officer’s Representative for the NSSC Service Provider Contract. He is also responsible for NSSC’s Customer Contact Center, Enterprise Service Desk, and Intelligent Automation Services. Mr. Newton is responsible for interfacing with stakeholders and customers on all matters regarding technical integration and operational readiness. Mr. Newton began his NASA career at the Kennedy Space Center where he last served as an Independent Assessment Engineer in the Assessments Division of the Safety, Health, and Independent Assessment Directorate. At the Kennedy Space Center, Mr. Newton previously served as Lead, Logistics Engineering Management in the Joint Performance Management Office, Logistics Operations Engineer in the Logistics Operations Directorate, and Shuttle Operations Engineer in the Shuttle Operations & Management Directorate. Mr. Newton’s ability to communicate operational, financial, and budgetary impacts effectively has helped to facilitate the necessary organizational and policy changes to implement such a centralized service delivery model for the first time in the Agency’s history. Mr. Newton earned a Bachelor of Science in Mechanical Engineering (BSME) from the University of Florida. Mr. Newton joined NASA in September 1989.