Ms. Duncan will speak about cybersecurity technology, roles and responsibilities for agencies, regulatory aspects of cybersecurity, defenses against cyberthreats, cybersecurity strategies, and future challenges. She will also discuss cybersecurity law and regulation, posture from the White House, and cybersecurity societal challenges.
Public trust in government agencies is critical to effective application of government policy. Improvements in citizen experience (CX) can transform public perception of government and reduce the ‘time tax’ imposed on the public by procedures and interfaces that are inefficient, duplicative, or needlessly complex. Several agency leaders will discuss how CX-focused initiatives have impacted their agencies and the public response to those initiatives.